Frequently Asked
Questions

Pharmaceutical-grade, USP <71> sterility tested, 0.9% benzyl alcohol preservative for multi-dose use in research and clinical settings. Each batch undergoes full endotoxin testing and HPLC purity verification before release.

Reconstituting lyophilised (freeze-dried) compounds in research and clinical applications. Not for direct injection without professional guidance. Always follow the reconstitution protocol for the specific compound being prepared.

Before opening: store at room temperature, away from direct sunlight. After first use: refrigerate at 2–8°C. Use within 28 days of opening. Do not freeze. Always inspect for particulates before use.

Manufactured to pharmaceutical-grade standards with full HPLC verification and endotoxin testing. Contact us for full compliance documentation specific to your use case and jurisdiction.

Orders placed before 2PM AEST ship same day. Standard delivery 2–5 business days. Express options are available at checkout for next-business-day delivery to most metro areas.

Yes. Download the latest CoA from our Data Sheet page or email us for a lot-specific CoA tied to your order's batch number.

Due to the sterile nature of the product, we do not accept returns. If your order arrives damaged or incorrect, contact us within 48 hours and we will arrange a replacement at no cost.

Yes. Automatic tiered discounts are applied at checkout: 5+ vials 10% off, 10+ vials 15% off, 25+ vials 20% off. No coupon codes required — discounts are applied automatically based on quantity selected.